What Is an Online Conversion?

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    “Optimize your website to increase your online conversions” – have you been hearing this same, old sentence for some time now? If yes, then you’re not alone!

    As marketers, we tend to forget, like any small business owner, that not everyone lives in our world.

    We spew technical terms like sales funnels, content management systems, conversions, etc. So I thought I’d start a series of blog posts that go into detail for some of the more convulted but popular terms.

    What is an online conversion?

    An online conversion occurs when your website visitor completes a desired action while on your website. Some common actions include filling out a specific form on your website, buying your product or service, downloading your eBook, subscribing to your newsletter, and making a phone call.

    However, online conversions go even beyond this. Here are some of the examples according to the different types of websites and their online conversion goals:

    Online Conversion for Ecommerce websites

    If you have an ecommerce website, you can have more than one conversion goal. For example, you can gain online conversion with the following actions:

    • Your customers have made a purchase
    • They’ve signed up for your new offers
    • While they’re on your website, they have added a new product to their shopping cart
    • They have viewed your product page

    Online Conversion for Media/Content/Publication websites:

    Do you have a website that focuses on publishing articles to targeted readers? If yes, then you can increase your online conversions with the following:

    • The number of articles read
    • They subscribed to your newsletter
    • The number of readers who viewed your web pages
    • Bounce rate (your readers’ clicks onto your web pages)

    Online Conversion for Lead generation websites:

    If your business is related to turning your prospects into profitable clients, then you can gain the following online conversions:

    • Making your website users complete a form
    • Getting them click on the “Contact Us” page of your website

    Examples of Businesses with Successful Online Conversions

    SAP.com increased the size of their Call-To-Action button

    Previously, SAP.com had a small, blue link for the “Add to Cart” option. To get improve online conversions, the company switched it to a bigger, orange button. This increased their conversions to 32%.

    Basekit redesigned their pricing page

    Pricing matters and affects online conversions. Basekit identified this too. They changed their pricing page design to a newer and brighter version that showed currency clearly with more visibility. The new pricing layout helped them achieve 25% higher conversions.

    Performable changed their button color

    Performable had a clear and concise CTA on their website, “Get Started Now.” They tested the homepage by adding two CTAs one after the other. One was red and the other one was green while the text was the same. Interestingly, they got this finding: 21% more website visitors clicked on the red CTA. Since red grabs more attention, it proved that changing the button color created increased online conversions.

    What is your website conversion?

    So as you look at your website, what is your conversion? What purpose does your website hold in your business marketing plan? Even if it’s a static website, it has a purpose to convince visitors that you exist as well as trust  you. The next goal, a phone call.

    Not sure what kind of conversion your website has or if you need to make changes?

    We can perform a proper strategy review and help guide your digital marketing.

    What is an Online Conversion

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    Christina Hawkins

    Christina Hawkins is CEO of GlobalSpex, Inc. and a Fractional CMO for her clients. A seasoned digital marketer since 1999, Christina has designed and built exceptional websites partnering with small businesses to help them grow and increase revenue. She understands that digital marketing is a constantly evolving technology and works to stay on top of the latest changes. She is always looking for the best route for clients' lead generation needs and revenue. In addition to her ability as a digital marketer, Christina is a coach and mentor with Agency Mavericks to other digital marketing freelancers, helping them grow their businesses. She is also a sponsor and co-leader of Houston's WordPress Meetup.

    1 Comment

    1. Tony on July 13, 2017 at 9:11 pm

      What is “conversion”?

      The definition in the MarketingSherpa glossary that appears in MarketingSherpa handbooks defines conversion as, “The point at which a recipient of a marketing message performs a desired action.” In other words, conversion is simply getting someone to respond to your call-to-action.

      Getting someone to open an email is a conversion. Having them click on the call-to-action link inside that email is another conversion. Going to the landing page and filling out a registration form to read your content is a conversion. And, of course, buying your product is the ultimate conversion.

      For consumer marketers, conversion can be relatively fast and simple. A possible customer scans a QR code to get a coupon (that’s a conversion right there), and then they immediately go to the restaurant to get their free french fries with a burger and soft drink purchase. (That’s the key conversion.)

      In the longer and more complex B2B sale, you want a steady series of small conversions. Engage with your lead nurturing email sends, engage on the website, interact with your social media efforts, and hopefully do a lot of these activities on a mobile device.

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