WordPress Maintenance & Care Plans

Yes, we can maintain your website during a per occurrence request or monthly.

To request support, you need to send an email to [email protected]. Your email will generate a ticket within our support system, and our customer care manager will respond with status updates daily until your request is resolved.

We put together some steps on the best and most efficient methods to request website support.

Included in our support contract, we offer two types of maintenance bundled in the packages.

1. Regular Maintenance
Regular Maintenance would include things such as: updating plugins, updating WordPress core, fixing any hack issues, doing backups, monitoring site speed, etc. This type of maintenance is performed without any intervention from you. On average, we will spend an unmonitored amount of time; usually, this is about 5-10 hours per month performing these regular maintenance tasks.

2. Webmaster Support
Webmaster Support would include custom requests from you such as: adding google analytics, adding a page to your site, liaising with third-party providers, editing photos, etc. Webmaster support is limited to the hours listed on your care plan package, ranging from 1/2 hour to 8 hours per month. Host-Only packages do not include Webmaster Support.

If you need more hours, you can access a special discounted rate of $100 an hour for additional time.

You sure can! Although our plans are created for sites we build or re-design, we welcome clients looking for a long-term relationship with a dedicated webmaster.

First, we will need to do a WordPress website audit to see if you would be suitable for our Care Plans. This WordPress website audit service would be charged at $350. Once the audit is complete, I will suggest a Care Plan that best suits you and your business and how you can proceed. Please email us at [email protected] to tell me more about your situation.

Yes, no problem. If you find that the Care Plan you are on is not suitable for your business, contact us at [email protected], and we will adjust your plan and subscription for the next month.

If you have the WooCommerce addon, then the Executive plan is the lowest option you can downgrade. We do not offer WooCommerce website for Tech plans.

If your website goes down in the improbable event, and it’s hosted with us, we will implement a backup restoration and get your site up and running again as quickly as possible.

If your website is not hosted with us, this falls outside of the Care Plan, and we would need to collaborate with your hosting company to help resolve the issue. This will be charged at the discounted rate of $100 per hour.

Major design changes or large web feature changes are not covered under the Care Plans. If you want large-scale changes to your site, please contact me at [email protected], and we can discuss your requirements.

Some specific examples:

Google Search Console: If there is an error from Google Search Console, you can forward this to us. We'll do our best to check if it is something we can fix in under 5 minutes. Usually, these errors are temporary if it is a major search engine optimization issue that falls outside the care plan purview.

SEO: If you are not part of our SEO Package, we cannot be responsible for how your website performs organically on Search Engines. SEO is a complicated process and requires regular content, research, and analysis. If you are interested in growing your reach organically, please visit our SEO page.

Broken Links: Within your monthly report will include a broken links report. If they are internal links that are broken, we will fix them. If they are external, you will need to provide the correct link, but we will fix it as part of your care plan. This does not apply to Host-Only packages.

We will make regular software and plugin updates to keep your website secure, regularly backup your website, as well as make small content and/or design changes that you have specifically asked for.

We need your login and password to the website so that we can conduct a WordPress website audit. This audit service would be charged at £150. Once the audit is complete, we can discuss which Care Plan is best suited for your business.

We recommend hosting with us, but if you are happy with your hosting company, we can still take care of your website. However, some features of the Care Plans are only available for clients that are hosted with me.

We notice that many cheaper hosts do place restrictions on how backups are made and will limit resources on accounts, which can have a negative side effect during maintenance.

On the first day of each month, we email you a PDF with all the updates we have made for the previous month. This report will detail:

• WordPress core updates*
• Plugin updates*
• Google Analytics overview - If we have a connection to your GA, we can incorporate analytics.
• Broken Links analysis
• Backups completed
• On request, we can provide a report showing the historical maintenance tasks performed on your site for a certain period of time if you need them.
• In terms of custom webmaster requests, you can log in anytime to your support panel and review your tickets for maintenance requests.

Yes, we support WooCommerce, but this extension requires extra maintenance and care just because it is an e-commerce tool. We only support WooCommerce if you are on the Executive Plan or higher plus the Ecommerce Add-On, which includes 1 hour of custom webmaster support in the additional fee to make it fair.

We do not recommend hosting WordPress on windows. WordPress is particularly suited to the Unix operating system, and while Windows does support WordPress, it provides some restrictions in terms of how WordPress operates. As part of your care plan, hosting is included. If you choose to host the website on your own account, we have a list of recommended hosting companies.

On the Tech, Executive, and Partner packages, we offer free hack repair. On all packages, though, we will perform regular scanning of your site to identify if a possible vulnerability is present and in the event your site does actually get hacked.

Note: Many cheaper hosts do not provide server-side protection for your web applications such as WordPress and expect you to use bloated security plugins. JUCRA Digital provides hosting, which includes server-side protection in the form of Cloud Linux OS and Imunify360, so if you need a host with a good security level, please consider using us.

If you host with us, we provide daily offsite backups of your account and offsite backups of your WordPress website. This includes files and database backups. These backups are stored securely in Amazon S3.

If you host yourself, you'll need to request nightly backups of our hosting company. We still backup your WordPress website.

Usually, we don’t count phone time up to 20 minutes. Still, for tracking, efficiency, and clarity, we recommend email correspondence, so if you do phone us and keep us hung up on the phone for 20 minutes at a time, then probably, we will count that as custom webmaster support time which gets deducted from your webmaster time.

Email is by far the best communication medium; however, we understand that “sometimes” it’s not possible to relay things in writing.

NOTE: If you do phone us with a custom request, we will still ask you to submit the request in writing via email.

A lot of what we do is manual work, and we will spend approximately 1-2 hours per month on your site doing the regular maintenance so our package already offers excellent value, so no, the webmaster hours do not roll over or accumulate; they get reset on the 1st calendar day of each month.

Generally, our managed WordPress maintenance is done during normal business hours; however, as part of the plan, we do monitor your site 24/7, so in the event of an issue with your hosting which involves any downtime, we will be on hand to look into it.

All your managed website maintenance is performed and overseen by our US, Brazilian, and Indian teams. This allows quality control over the updates performed and accountability.

Yes, the subscription is monthly, with the option to pay annually for a 5% discount.

After your first six months, your plan reverts to month-to-month. We are all about a relationship with you and your website, so we would hate to see you go, but we know financial needs weigh on many decisions and don’t want to lock anyone in.

To cancel your care plan, we require 30 days' advance notice. You'll need to request a formal cancellation.

If you desire to migrate your website to another web host, we will at your discretion (1) provide you with an administrator login for your WordPress site so a backup can be performed and migrated to the new location, (2) provide you a backup created using an industry-standard WordPress backup system, or (3) perform the website migration for you at our current hourly rate.

Each package is for one standalone, standard WordPress website.

With GlobalSpex, you will be granted access to the following premium plugins using our license keys:

• Beaver Builder Pro
• Gravity Forms
• Gravity PDF
• Advanced Custom Fields
• File Renaming on upload
• SEOPress Pro
• ShortPixel Automatic Image Compressions
• WPRocket Pro
• Usually, some of these licenses attract a hefty monthly/annual fee, so as you can see, being a managed WordPress client, you will save money.

Yes, no problem. If you find that the Care Plan you are on is not suitable for your business, contact us at [email protected], and we will adjust your plan and subscription for the next month.

If you have the WooCommerce addon, then the Executive plan is the lowest option you can downgrade. We do not offer WooCommerce website for Tech plans.