Frequently Asked Questions
It depends on the number of change requests and the type of change. It may also depend on how busy we are on that given day. Our goal is 24-48 business hours upon receiving the change requests. You'll get a unique ticket number so you can track communication and status. You'll always know where you are in the process of your change.
We offer an arrange of digital marketing services that can help augment your website's success. From optimizing your website to getting your company on Google's first page. There is no one answer or one way to do do this so we take a bigger picture and top-down approach before we begin.
We have 3 options. Each depend on your website and your business needs. How often do you update your website? How many visitors do you have in a given month? Are you selling products and services?
We are really good at managing WooCommerce stores, almost expert level but taking care of a live store takes additional resources. We charge an additional $75/month to manage website WooCommerce stores.
The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
Coaching Call. Premium+ monthly clients receive a 1 hour private coaching call every month to review ways we can improve their website or their business marketing and how we can help solve those through WordPress or 3rd party tools.
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take comfort in the fact that what you will request within that 30/60/120 minutes of time (depending on your plan) will be addressed by our team with priority attention.
Email is our best form of communication since it yields the fastest response. However, we know that getting on the phone or on a video call can help breakthrough ideas. These consulting calls are reserved for our Webmaster clients. They help focus a trajectory of the website for growth and improvements.
If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at a discounted Care Plan rate of $100/hr. Our normal hourly rate is $125/hour.
Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to [email protected], and we will immediately stop the next payment.
Although these plans are for typically for websites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.
We first like to do a Website Audit and Review to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.