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Maintenance Requests

Not a Current Care Plan Customer?

If you are not on one of our Website Care Plans, you can request an update to your website or have us fix it. Unfortunately, we cannot help you update or maintain your website if we have not done a thorough website audit. As websites can be as unique as a zebra's stripes, we must 'look under the hood' to be sure it is something we can fix or help.

If you are a new customer and we have not worked on your website before, our team will require a website audit.

We require $150 deposit for all work.

All maintenance requests require a website update. This includes a backup and software and plugin upgrades.

We will provide a refund if we cannot help you fix or update your website.

Website Audit Steps

Step 1: Website Audit

  1. Complete backup of your website
  2. Upgrade any plugins and core software
  3. Check speed and performance
  4. Check malware
  5. Check for broken links

Step 2: Audit Report

You will receive a report with recommendations to help improve your website. This might include SEO, image selection, text, or formatting.

We may encourage you to move forward with one of our website support plans.      

Step 3: Support Ticket

After reviewing your website, we will create a support ticket to begin making the recommended changes or any updates you have requested.

A ticket will be generated using our support platform and you'll receive a ticket number.