When you get an error message, sometimes it may be too long to copy on paper to send to your tech support. A solution would be to press to copy the message the to past the error alert into your email message.
If the picture is too big, press (Ctl) (Print Screen) at the same time to capture an image of the error message box. Then you you can paste the screen into Windows Paint imaging utility and press into the picture. Save the picture as a JPEG and you can attach the picture to your e-mail and send to your tech support person.